Andrew Dale, SVP and Head of Syntronic Production Services Canada
"The best products are built through strong partnerships"
Getting a new product to market is rarely straightforward. Between product development, manufacturing, and global supply chains, there are countless challenges to navigate. That is where Andrew Dale comes in. As Head of Production Services Canada, he works with customers to turn innovative ideas into reliable products ready for production, helping them move from concept to reality with confidence.
A bridge between engineering and production
Andrew describes Syntronic Production Services as the link between development and manufacturing.
"We help customers transform innovative product concepts into reliable, market-ready solutions," he says.
"By connecting product development, new product introduction, and production, we enable a smoother transition from prototype to volume manufacturing."
Companies today are under growing pressure to innovate faster while navigating supply chain uncertainty and increasing costs. According to Andrew, that's why customers are looking for partners who can support them throughout the entire product lifecycle, not just during manufacturing.
His team helps customers solve challenges ranging from scaling production and managing complex supply chains to maintaining quality and traceability. For some companies, Syntronic also becomes an extension of their own organization, taking responsibility for production so they can stay focused on developing the next generation of products.
More than contract manufacturing
What sets Syntronic apart, Andrew points out, is the combination of engineering expertise and manufacturing capabilities within one organization.
"Unlike many contract manufacturers, we can support customers from concept and design through manufacturing, testing, and long-term sustainment," he says.
That integrated approach also creates flexibility. Every customer has different requirements, whether it's low-volume production of highly specialized electronics or larger-scale manufacturing programs.
"We tailor our solutions to each customer's unique needs rather than offering a one-size-fits-all approach."
"We're not just a contract manufacturer. We're a strategic partner invested in our customers' long-term success."
Listening drives improvement
Andrew sees customer relationships as a continuous dialogue. Feedback doesn't just measure performance; it shapes how Production Services evolves.
"Customer feedback helps us understand what they value most, what challenges they're facing, and how their needs change over time," he says.
"That helps us strengthen our quality systems, improve responsiveness, and continue developing services that make a real difference."
He also points to the close collaboration between sales, marketing, and production services as an important part of that process. While each team brings different expertise, they share the same goal: building trust and creating long-term partnerships.
Looking ahead
As industries such as industrial automation continue to grow, Andrew sees increasing demand for reliable electronics, resilient supply chains, and manufacturing partners that can support products throughout their lifecycle.
His message to prospective customers is simple.
"We're not just a contract manufacturer," he says.
"We're a strategic partner invested in our customers' long-term success. By bringing together engineering expertise, production capabilities, quality assurance, and lifecycle support, we help reduce risk, accelerate product launches, and support growth from concept through production and beyond."
For Andrew, that's what successful manufacturing is ultimately about: not simply building products but helping customers succeed.
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